Why don’t contractors ever return phone calls?

I can never understand when people tell me contractors don’t call them back. We need your job to make a living; those are the same guys complaining they are out of work all the time. With today’s technology, that problem should be a thing of the past. Cell phones, Email, text, and even Facebook are all around. My cell phone is always in my pocket, unfortunately, this often leads my guys to complaining that I spend more time on the phone than actually working!

Why do jobs take longer to do the work than originally quoted?

We try to do one job at a time, so from day one there is always someone working on you job. Sometimes there will be a lull when it seems that nothing is being done, or there is nobody around. That is usually followed by 6 trucks in your driveway and 12 guys running around the job. Conflicting schedules, and material logistics sometimes screw up the best-planned schedule. Our longest job to date took 5 months, it was a 1500 square foot addition coupled with a complete remodel of the existing house. Most jobs are smaller, and quicker. A kitchen can take several weeks, and a bathroom can take up to a month, depending on the size and scope. The faster we get done, the quicker we get paid, and we can move on to the next customer. There is no reason for a job to linger on.

Why does the job cost more than originally quoted?

We do not give estimates; our proposal to you becomes a binding contract once it is signed. The only time our price changes are when the customer asks for something that was not in the original contract. We do, at times put clauses in our proposal about extra cost, and unforeseen items, but they are clearly noted.

After the salesman signs the contract you never see him until he wants more money!

We don’t have salesmen, and although I own the place, and I sell the jobs, I am far from a salesman. Some companies do have high-pressure salesmen, that really don’t know anything about construction, they sell the job for the highest price they can get, and when the poor guy comes to do the work, he has know idea the salesman promised you a gold plated toilet paper holder! I’m the guy you meet with from day one, you go over the details with me, sign the contract with me, and communicate with me. You see on the job most.

The people working on your house look unprofessional and untrustworthy.

There is no dress code in the construction industry. The way you present yourself is the way others see you. If a guy shows up in an old rusted station-wagon, unshaven, and smells, do you really want him working on your home? It’s hard to stay clean when your working in mud, or covered in sawdust all day, but a clean shirt, new pants, and a nice work tuck tell a lot about the quality of work the guys do!

Why do you use subcontractors?

On smaller jobs we do most of our own work. I do employ subcontractors. Knowing when to yield to others expertise is something I learned while installing a roof at 10pm at night (on a full moon you can see the nail heads extremely well!) A roofing contractor would have had the same roof done by lunchtime. Most people get the cheapest subs they can find to do the job, they may never see them again, and you might not either. My subs are friends of mine that I have known for many years, and have been in business for decades. And can get the job done in a fraction of the time. For information on some of my subcontractors, check out the “meet the crew” page.